Privacy Policy – Felt & Woolcraft

Your Privacy Matters

At Felt & Woolcraft, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order.

Information We Collect

  • Personal Details: Name, email address, phone number, billing and shipping addresses
  • Payment Information: Credit/debit card details (processed securely via Stripe) or bank transfer information
  • Account Information: Login details, order history, and preferences (for registered users)
  • Website Usage Data: IP address, browser type, pages visited, and interaction with our website

How We Use Your Information

  • Process and fulfill orders, including shipping and payment
  • Respond to customer inquiries and provide support
  • Improve our website, products, and services
  • Send promotional emails, newsletters, and updates (only if you opt-in)
  • Comply with legal obligations

Data Sharing & Security

We do not sell or rent your personal information to third parties. Your data may be shared with trusted service providers, such as payment processors (Stripe), shipping carriers, or IT service providers, strictly for fulfilling your orders or improving services. We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, track usage, and provide personalized content. You can disable cookies in your browser, but some website features may not function properly.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

Your Rights

  • You may access, update, or delete your personal information by contacting us.
  • You may unsubscribe from marketing emails at any time.
  • We respect your rights under data protection laws and will respond to requests promptly.

Children’s Privacy

Our website and products are not directed to children under 13. We do not knowingly collect information from children.

Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact us:

  • 📞 +977 9860673215
  • 📧 info@feltandwoolcraft.com | support@feltandwoolcraft.com
  • 📍 Ichangu, Kathmandu, Nepal