Terms of Service – Felt & Woolcraft

Welcome to Felt & Woolcraft. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website, placing orders, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Use of the Website

You agree to use our website for lawful purposes only. You may not use the site in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use of the website.

3. Product Information & Pricing

We strive to provide accurate product descriptions, images, and pricing. However, as all products are handmade, slight variations in color, size, and design may occur. We reserve the right to correct any errors in pricing or product information and to change or update information at any time without prior notice.

4. Orders & Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized transactions. Payment must be made in full at the time of order placement through our secure payment gateways (Stripe, eSewa, or bank transfer). All prices are listed in the applicable currency and are subject to change.

5. Shipping & Delivery

We ship worldwide. Delivery times vary depending on location and are estimates only. We are not responsible for delays caused by customs, postal services, or other factors beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier.

6. Returns & Refunds

We want you to be satisfied with your purchase. If you are not completely happy, please review our Returns Policy for information on how to return products. Refunds will be processed according to the terms outlined in our Returns Policy.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, product designs, and trademarks, is the property of Felt & Woolcraft or our licensors and is protected by international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

9. Limitation of Liability

To the fullest extent permitted by law, Felt & Woolcraft and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or products, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold harmless Felt & Woolcraft and its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kathmandu, Nepal.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

• 📞 +977 9860673215
• 📧 info@feltandwoolcraft.com | support@feltandwoolcraft.com
• 📍 Ichangu, Kathmandu, Nepal

Last Updated: December 23, 2025